Comments for AR Hosting Solutions http://blog.arhoster.net Mon, 22 Feb 2010 11:01:41 +0000 http://wordpress.org/?v=2.9.2 hourly 1 Comment on Server: alpha – Unscheduled Outage (UPDATE) by AR Hosting Solutions http://blog.arhoster.net/2010/02/22/server-alpha-%e2%80%93-unscheduled-outage/comment-page-1/#comment-40 AR Hosting Solutions Mon, 22 Feb 2010 11:01:41 +0000 http://blog.arhoster.net/2010/02/22/server-alpha-%e2%80%93-unscheduled-outage/#comment-40 Update from our DC: The breaker has been changed and the polyphase power system is now back operational and out of maintenance. All air conditioning has started and the temperature is now decreasing. Update from our DC:
The breaker has been changed and the polyphase power system is now back operational and out of maintenance. All air conditioning has started and the temperature is now decreasing.

]]> Comment on Server: alpha – Unscheduled Outage (UPDATE) by AR Hosting Solutions http://blog.arhoster.net/2010/02/22/server-alpha-%e2%80%93-unscheduled-outage/comment-page-1/#comment-39 AR Hosting Solutions Mon, 22 Feb 2010 10:50:21 +0000 http://blog.arhoster.net/2010/02/22/server-alpha-%e2%80%93-unscheduled-outage/#comment-39 Update from our DC: We have taken some of the AC (cooling) systems offline to perform some diagnostics on the systems that encountered problems on Sunday morning. There will be a rise in ambient temperature. During the maintenance we have identified a failed high current breaker, and we are in the process of changing this. This means there will be an increase in the data centre temperature for slightly longer than anticipated. Update from our DC:
We have taken some of the AC (cooling) systems offline to perform some diagnostics on the systems that encountered problems on Sunday morning. There will be a rise in ambient temperature.

During the maintenance we have identified a failed high current breaker, and we are in the process of changing this.

This means there will be an increase in the data centre temperature for slightly longer than anticipated.

]]> Comment on Server: alpha – Unscheduled Outage (UPDATE) by AR Hosting Solutions http://blog.arhoster.net/2010/02/22/server-alpha-%e2%80%93-unscheduled-outage/comment-page-1/#comment-38 AR Hosting Solutions Mon, 22 Feb 2010 10:39:31 +0000 http://blog.arhoster.net/2010/02/22/server-alpha-%e2%80%93-unscheduled-outage/#comment-38 The server is now back online. Our technicians are looking in to what caused this issue. We will provide more information as soon it’s available. Thank you. The server is now back online. Our technicians are looking in to what caused this issue.

We will provide more information as soon it’s available.

Thank you.

]]> Comment on Network issue at LINX on 09/12/2009 by AR Hosting Solutions http://blog.arhoster.net/2009/12/09/network-issue-at-linx-on-09122009/comment-page-1/#comment-37 AR Hosting Solutions Thu, 10 Dec 2009 17:35:41 +0000 http://blog.arhoster.net/2009/12/09/network-issue-at-linx-on-09122009/#comment-37 Update from NOC: At 13:10 we received an update from LINX to say that their emergency maintenance steps had restored stability and they were advising all peers to re-establish sessions. We followed that advice and began restoring our LINX sessions. This process was completed at 13:48, however a small number of our peers have kept their sessions administratively down. This is their choice but may impact traffic if you would normally cross their network to reach us. We have been monitoring the situation this afternoon and have seen traffic levels return to normal. There have been no further reports of problems. LINX are planning further 'tidy up' maintenance tonight, but according to their descriptions of the works, they do not affect our connections. We are hopeful that this is a conclusion to this incident and that LINX will maintain the resumed normal service. Please bear in mind that the cause of all the problems over the last 24 hours has been outside our network. Update from NOC:
At 13:10 we received an update from LINX to say that their emergency maintenance steps had restored stability and they were advising all peers to re-establish sessions. We followed that advice and began restoring our LINX sessions. This process was completed at 13:48, however a small number of our peers have kept their sessions administratively down. This is their choice but may impact traffic if you would normally cross their network to reach us. We have been monitoring the situation this afternoon and have seen traffic levels return to normal. There have been no further reports of problems.

LINX are planning further ‘tidy up’ maintenance tonight, but according to their descriptions of the works, they do not affect our connections. We are hopeful that this is a conclusion to this incident and that LINX will maintain the resumed normal service.

Please bear in mind that the cause of all the problems over the last 24 hours has been outside our network.

]]> Comment on Network issue at LINX on 09/12/2009 by AR Hosting Solutions http://blog.arhoster.net/2009/12/09/network-issue-at-linx-on-09122009/comment-page-1/#comment-36 AR Hosting Solutions Thu, 10 Dec 2009 17:30:29 +0000 http://blog.arhoster.net/2009/12/09/network-issue-at-linx-on-09122009/#comment-36 LINX are still reporting that they have ongoing problems and do not know when these will be resolved. For this reason we have started disabling all peering via LINX and traffic will be rerouted via other connections. This should resolve any outstanding problems with traffic flow via LINX, but this process will take some time to complete. We cannot just switch off a connection like LINX without ensuring that the traffic is properly handled, or there will be negative effects for all clients. Once this process is complete, we will provide further updates. LINX are still reporting that they have ongoing problems and do not know when these will be resolved. For this reason we have started disabling all peering via LINX and traffic will be rerouted via other connections.

This should resolve any outstanding problems with traffic flow via LINX, but this process will take some time to complete. We cannot just switch off a connection like LINX without ensuring that the traffic is properly handled, or there will be negative effects for all clients. Once this process is complete, we will provide further updates.

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