Server alpha and earth will be rebooted for a kernel upgrade on 14-01-2011 at 01:00 AM GMT.
The server’s will be down for 5 to 10 minutes while they reboot.

From 4th January 2011, the government is increasing VAT from 17.5% to 20%, meaning, any UK or EU customer that was subject to VAT at 17.5% will notice the new rate change on invoices generated/due on or after 4th January 2011.

Pricing on our web site is exclusive of VAT and the appropriate rate of VAT will be applied for the invoice.

If you have any questions regarding these changes, please contact us via our help desk at:

http://www.arhoster.com/support.html

Update from our Data centre:

The initial problem with a peering point that occurred earlier has led to a problem within the VSS routing cluster.

Our network team quickly eliminated as many causes as possible.

This issue was then escalated to Cisco and we are currently involved in joint investigation to try and discern the underlying problem. As soon as we have any progress from this work we will inform you immediately.

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A proportion of the traffic will currently be experiencing increased latency and packet loss at varying levels. In some instances this may appear to be complete connectivity loss.

We are investigating the cause and will provide further updates as soon as we possibly can.